OneOcean surges from a recent merge between our 25+ year-old company and British leader ChartCo. This new entity brings exciting change, making us the largest maritime technology supplier in the world.

We’re looking for a Technical Support Specialist who will be responsible for the troubleshooting of our software application and services. These products range from software installed on-board commercial marine vessels, web-based applications and data management tools. A good understanding of software and technology is essential.

Here’s what your day-to day in this role will look like :

  • Answer customer requests via email and over the phone.
  • Collaborate with technical resource outside the company to find answers to problems.
  • Contribute to the creation of support tools, procedures and product documentation.
  • Work with the team to implement a ticketing system and knowledgebase.
  • Have the ability to synthesize complex issues and respond to users with clear, concise and easy to understand answers.
  • Troubleshoot; desktop, web applications, IT and network issues for international customers.
  • Participate in the late stage of product development by providing feedback and sharing potential solutions encountered during testing of the products.
  • Work under pressure and deliver results while maintaining an emphasis on quality.

Values that matter to us 

  • Customer driven: you’re customer focused and a problem solver.
  • Empathy: you’re an attentive listener and quickly develop trust.
  • Efficiency: you’re known for your ability to produce fast, concrete results.
  • Communication: You connect easily with others and express yourself clearly.
  • Organization: You know how to manage priorities. 

What we need from you?

  • 4-7 years of experience working in IT support, software development or equivalent experience.
  • Minimum of 2 years in an IT helpdesk position.
  • Superior ability to communicate clearly both verbally and written, in a minimum of two languages (English, French).
  • Flexibility to travel internationally.
  • Flexibility to work various shifts, availability 24X7.
  • Knowledge of IT and network infrastructure.
  • Experience in the marine industry is an asset.

If the thought of building a future generation of products to revolutionize the maritime world inspires you, send us your application! 

Apply

モントリオール

555 Rene-Levesque Blvd West, Suite 1600
Montreal, Quebec, Canada
H2Z 1B1

電話:+1 514 866-8342
ファックス:+1 514 866-9050

シンガポール

896 Dunearn Rd,
#03‑05,
Singapore 589472

電話:+65 3158 8554

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